Privacy Policy

This Privacy Policy ("Policy") describes how b5bd ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "Player") who access and use the b5bd platform at b5bd.app. This Policy applies to all products and services offered by b5bd, including sports betting, live casino, slot games, crash games, and all associated account management features.

By registering an account or using the b5bd platform in any capacity, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, please do not use the platform.

b5bd collects personal information from you in three primary ways: directly when you register and interact with the platform, automatically when you use the platform, and occasionally from third-party sources where this is necessary for compliance or fraud prevention purposes.

b5bd uses the personal data we collect strictly for the purposes set out below. We do not sell your personal data to any third party, and we do not use your data for purposes that are incompatible with those stated here.

• Account creation and management: to register your account, verify your identity, and maintain accurate account records.
• Service delivery: to process deposits and withdrawals, settle bets, and operate all gaming and betting services on the platform.
• Compliance and legal obligations: to conduct age verification, KYC checks, anti-money laundering screening, and to respond to lawful requests from regulatory authorities.
• Customer support: to respond to your queries, complaints, and support requests in a timely and effective manner.
• Platform improvement: to analyse usage patterns, identify technical issues, and develop new features that improve the player experience.
• Responsible gaming: to monitor player activity for indicators of problem gambling and, where appropriate, to make available our responsible gaming tools.

Where b5bd wishes to use your data for any purpose not listed above — for example, for direct marketing communications — we will seek your explicit consent before doing so. You may withdraw that consent at any time by contacting our support team.

b5bd processes your personal data only where a lawful basis exists for doing so. The legal bases we rely on are:

• Contractual necessity: processing required to fulfil our obligations to you under the b5bd Terms and Conditions, such as operating your account and processing payments.
• Legal obligation: processing necessary to comply with applicable law, including anti-money laundering regulations, age verification requirements, and data retention obligations.
• Legitimate interests: processing carried out in pursuit of b5bd's legitimate business interests, including fraud prevention, platform security, and service improvement — provided those interests are not overridden by your own rights and interests.
• Consent: for any processing activities that fall outside the above categories, including optional marketing communications, b5bd will always seek your prior and freely given consent.

There are limited circumstances in which b5bd may share your personal data with trusted third parties. In each case, we ensure that appropriate data protection agreements are in place. These circumstances are:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard): shared only to the extent necessary to process your financial transactions.
• KYC and identity verification providers: to fulfil our legal obligations to verify player identities and screen for age and fraud.
• Game and technology providers (Pragmatic Play, Evolution Gaming, Spribe and similar): to deliver the gaming services you access on the platform; these providers receive only the minimum data necessary to operate their services.
• Legal and regulatory authorities: where b5bd is required by law, court order, or regulatory direction to disclose information about a player.

b5bd uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file placed on your device by a website when you visit it.

b5bd uses the following categories of cookies on the platform:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may affect the functionality of the b5bd platform.

b5bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means the following retention periods apply: account data is retained for the duration of your account plus a minimum of five years following account closure, in accordance with standard anti-money laundering record-keeping requirements; transaction records are retained for a minimum of five years from the date of the transaction; communications with our support team are retained for two years from the date of the communication; and analytics data is retained in anonymised form indefinitely.

When your personal data is no longer required, b5bd will securely delete or anonymise it. If you request deletion of your account and associated data, b5bd will action that request subject to any overriding legal retention obligations.

b5bd takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption of all data transmitted between your device and the b5bd platform.
• Restricted access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security reviews and penetration testing of platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

While b5bd takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, b5bd will notify you promptly and take all necessary steps to contain the breach and mitigate any harm.

As a user of the b5bd platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data b5bd holds about you at any time.
• Right to rectification: if you believe any data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: you may request that b5bd delete your personal data, subject to any overriding legal obligations that require us to retain it.
• Right to restriction of processing: you may request that b5bd restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to withdraw consent: where we process your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

b5bd will respond to all valid privacy rights requests within 30 days of receipt. Where a request is complex or where we receive multiple requests from you simultaneously, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

If b5bd becomes aware that personal data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has provided personal information to b5bd, please contact us immediately at [email protected] so we can investigate and take appropriate action.

The b5bd platform may contain links to or integrations with third-party game providers, payment processors, and other services. These third parties operate under their own privacy policies, which b5bd does not control. We encourage you to review the privacy policy of any third-party service you interact with. b5bd is not responsible for the privacy practices or content of any third-party website or service accessible from the platform.

b5bd reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will update the "Last updated" date at the top of the page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of the b5bd platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or complaints about this Privacy Policy or about how b5bd handles your personal data, our support team is available 24 hours a day, 7 days a week and will be happy to assist you.

Email: [email protected]